{"id":2786,"date":"2025-06-05T07:17:56","date_gmt":"2025-06-05T05:17:56","guid":{"rendered":"https:\/\/hidden.bemobile.es\/?page_id=2786"},"modified":"2025-12-17T18:11:29","modified_gmt":"2025-12-17T17:11:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/hiddenhotels.com\/en\/privacy-policy\/","title":{"rendered":"Legal Policy"},"content":{"rendered":"
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Legal Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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LAST UPDATED: 04\/12\/2025<\/p>

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The Privacy Policy forms part of the General Conditions governing the Website www.hiddenhotels.com<\/a>, together with the Cookies Policy and the Legal Notice.<\/p>

HIDDEN HOTELS<\/strong> reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend reviewing it each time you access the Website. If the user is registered and accesses their account or profile, they will be informed in the event of substantial changes relating to the processing of their personal data.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Who is responsible for the processing of your data?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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The data collected or voluntarily provided by you through the Website, whether by browsing it, as well as any data you may provide through contact forms, email, or telephone, will be collected and processed by the corresponding Data Controllers, whose details are set out below:

<\/p>

HIDDEN AWAY HOTELS SL<\/strong>, Tax ID: B57676108<\/p>

C\/ Echegaray, 8, 28014, Madrid.<\/p>

HOTEL POSADA TERRA SANTA,\u00a0 <\/strong>C\/De la Posada Terra Santa, 5, 07001, Palma de Mallorca, Illes Balears.<\/p>

SAMARITANA SUITES, C\/ Pes de Sa Farina, 2, 07001, Palma de Mallorca, Illes Balears.<\/p>

Registered in the Mercantile Register of Palma de Mallorca, Volume 2433, Folio 106, Page 66229.<\/p>

DANDA PATRIMONIO E INVERSIONES SL, <\/strong>TAX ID: B57900029<\/p>

C\/ Echegaray, 8, 28014, Madrid<\/p>

GRAN HOTEL INGL\u00c9S, C\/ Echegaray, 8, 28014, Madrid.<\/p>

Registered in the Mercantile Register of Palma de Mallorca, Volume 2478, Folio 91, Page PM-69043.<\/p>

URIBEN SERVICES SL,<\/strong>\u00a0 VAT NUMBER: B95817318<\/p>

C\/ Gravina 51, 41001, Sevilla.<\/p>

HOTEL GRAVINA 51 C\/ Gravina, 51, 41001, Sevilla.<\/p>

Registered in the Mercantile Register of Seville, Volume 5566, Folio 199, Page BI-66816.<\/p>

WANA INVERSIONES SA, <\/strong>TAX ID: A83057174<\/p>

C\/ Echegaray, 8, 28014, Madrid.<\/p>

SEDA CLUB HOTEL\/ SEDA RESIDENCES<\/p>

Plza De la Trinidad, 1801, Granada.<\/p>

Registered in the Mercantile Register of Madrid, Volume 16743, folio 43, sheet M-285986.<\/p>

HIDDEN AWAY HOTELS MANAGEMENT SL, <\/strong>TAX ID: B75297143<\/p>

C\/ Echegaray, 8, 28014, Madrid.<\/p>

CAVALTA BOUTIQUE HOTEL<\/p>

C\/ San Jacinto, 89, 41010, Sevilla<\/p>

Registered in the Mercantile Register of Madrid, Section 8, Page M-835176.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Contact details for data protection at HIDDEN HOTELS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Telephone: 910 56 93 54<\/p>

Data Protection Officer contact: lopd@hiddenhotels.com<\/a><\/p>

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If, for any reason, you wish to contact us regarding any matter related to the processing of your personal data or privacy (with our Data Protection Officer), you may do so through any of the means indicated above.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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What data do we collect through the Website?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Simply by browsing the Website, HIDDEN HOTELS will collect information relating to your IP address, browser version, operating system, and the duration of your visit or browsing session on the Website.<\/p>

Such information may be processed through web analytics tools, such as Google Analytics. In such cases, please refer to Google\u2019s Privacy Policy, as Google is the provider that collects and processes such information:\nhttp:\/\/www.google.com\/intl\/en\/policies\/privacy\/<\/p>

The Website may also include the Google Maps utility, which may access your location only if you authorize it, in order to provide greater accuracy regarding distances or routes to our establishments. For information on the processing of such data, please refer to Google Maps\u2019 Privacy Policy:\nhttp:\/\/www.google.com\/intl\/en\/policies\/privacy\/<\/p>

The information processed by HIDDEN HOTELS will not be associated with an identified user unless there is subsequent interaction through forms. The data will be stored for the purposes of carrying out statistical analysis, improving the Website, optimizing our products and services, and strengthening our commercial strategy. Such data will not be disclosed to third parties, except where legally required or where technological service providers act as Data Processors in accordance with the GDPR.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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User registration on the Website \/ Submission of forms<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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To access certain services, such as making a reservation, the user must complete a form in which personal data essential for correctly managing the request is required. Fields marked as mandatory must be completed; otherwise, the registration or requested service cannot be processed.<\/p>

In these cases, browsing data may be linked to the data provided in the form, identifying the specific user interacting with the Website, in order to personalize the offer of products and\/or services that we consider most suitable to their preferences.<\/p>

User registration data will be incorporated into HIDDEN HOTELS\u2019 databases, together with the history of transactions carried out, and will be retained while the user maintains an active account. Once the account is deleted, the data will be blocked and retained for the legally required periods, with only data linked to completed transactions being kept, for a maximum period of 10 years, without access or modification, for the purpose of complying with applicable legal obligations. Data not linked to transactions will be deleted when the user withdraws their consent, unless there is a legal obligation to retain it.<\/p>

The legal basis for processing personal data necessary to manage registration or reservations is the performance of a contract between the parties. As regards the sending of electronic communications containing commercial or promotional information, as well as responding to information requests, the legal basis is the user\u2019s consent.<\/p>

The purposes of the processing shall be the following:<\/p>

a) Manage your access to the Website.
b) Manage the contracting of the services available through the Website.
c) Keep you informed of the status and processing of your requests, purchases and\/or bookings.
d) Respond to your requests for information.
e) Manage all utilities and services offered through the platform.<\/p>

We may also contact you by email or telephone to inform you of incidents, errors, technical issues, or the status of your requests or reservations.<\/p>

For the sending of commercial communications, your express consent will be required, which you may revoke at any time through the channels indicated in this Policy. All commercial communications will include a link or email address allowing you to unsubscribe easily and free of charge.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Booking engine (Roiback)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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When you make a reservation through the booking engine available on the Website, you must provide the personal data necessary to manage such reservation. The booking engine used by HIDDEN HOTELS is provided by ROIBACK, which acts as a Data Processor in accordance with Article 28 of the GDPR.<\/p>

The data entered during the reservation process will be communicated exclusively to the company operating the selected hotel, which will act as the Data Controller for the management, processing, confirmation, or cancellation of the reservation, as well as for the provision of the contracted accommodation services.<\/p>

The legal basis for this processing is the performance of a contract or the application of pre-contractual measures requested by the user. Likewise, the data may be used to send you communications related to the processing, incidents, modifications, cancellations, or information necessary for your stay. The user must review the corporate Privacy Policy before confirming the reservation, as the booking engine includes its own informational links integrated into the purchase process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Payment and Redsys payment gateway<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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To complete the reservation process, you may be required to provide the necessary data to make the corresponding payment. The payment gateway used by HIDDEN HOTELS is REDSYS, which acts as a Data Processor for the purposes set out in Article 28 of the GDPR, managing only the financial transaction and not using the data for its own purposes. The legal basis for processing payment-related data is the performance of the accommodation contract and compliance with legal obligations in tax and accounting matters.<\/p>

The data provided for payment will be processed in a secure environment in accordance with the protocols established by the payment gateway itself (for example, PCI-DSS security systems and enhanced authentication measures such as SCA).<\/p>

HIDDEN HOTELS does not have access to the full card details used by the user, as such data is processed exclusively by the banking institution and the payment gateway to correctly execute the payment. In the case of pre-authorizations or charges associated with non-refundable rates, the data will be processed solely for the purpose provided for in the corresponding reservation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Newsletter subscription<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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If the Website allows subscription to the HIDDEN HOTELS Newsletter, you will be required to provide a valid email address in order to receive informational or promotional communications associated with this service.<\/p>

The information provided will be stored in a database managed by HIDDEN HOTELS and will remain registered as long as the interested party does not request cancellation or, where applicable, as long as HIDDEN HOTELS continues to issue this type of communication.<\/p>

The legal basis for processing these data is the express consent given by the user by checking the box provided for this purpose in the subscription form.<\/p>

The data provided will be processed exclusively to manage the sending of the requested Newsletter and will not be used for other purposes without your prior consent.<\/p>

The user may revoke the consent granted at any time by contacting HIDDEN HOTELS through the means indicated in this Privacy Policy. Likewise, all communications will include a link or electronic address allowing unsubscribing in a simple and free manner.<\/p>

If you belong to any of the following groups, please consult the detailed information below<\/p>

\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/strong><\/p>

\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 +WEB OR EMAIL CONTACTS<\/strong><\/p>

For what purposes will we process your personal data?<\/strong><\/p>

  • To respond to your inquiries, requests, or applications.<\/li>
  • To manage the requested service, answer your request, or process your request.<\/li>
  • To send commercial or event-related information by electronic means, provided that express authorization exists.<\/li>
  • Commercial or event information by electronic means, subject to express authorisation.<\/li><\/ul>
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    What is the legal basis for processing your data?<\/strong><\/p>

    The acceptance and consent of the data subject. In cases where completing a form and clicking the \u201csubmit\u201d button is required, doing so necessarily implies that the user has been informed of and has expressly consented to the content of the clause attached to the form or to acceptance of the Privacy Policy.<\/p>

    All our forms include a verification box with the following wording in order to submit the information:\n\u201c\u2610 I have read and accept the Privacy Policy.\u201d<\/p>

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    \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 + CLIENTS\/GUEST<\/strong> \/ HOSPITALITY<\/strong><\/p>

    For what purposes will we process your personal data?<\/strong><\/p>

    We will process your personal data to manage all operations necessary in relation to the reservation, contracting, and enjoyment of accommodation services offered by the various companies of the HIDDEN HOTELS group.<\/p>

    Specific purposes include:<\/p>

    • Preparing quotations and monitoring them through communications between both parties.<\/li>
    • Managing the reservation, including prior processing, confirmation, modification, or cancellation.<\/li>
    • Providing accommodation services and associated services during your stay.<\/li>
    • Communicating with you by electronic means regarding your request, reservation, incidents, or any aspect related to the contracted services.<\/li>
    • Sending commercial information, promotions, or offers related to HIDDEN HOTELS, provided that you have given express authorization.<\/li>
    • Administrative, accounting, and tax management related to the services provided.<\/li>
    • Carrying out financial transactions and managing charges and payments.<\/li>
    • Compliance with legal obligations applicable to the hotel sector, including those relating to guest registration and public security regulations.<\/li>
    • Managing internal controls, audits, claims, fraud prevention, and recovery of outstanding amounts, when necessary.<\/li>
    • Conducting satisfaction surveys or actions aimed at evaluating service quality, based on the legitimate interest of improving our offering and customer experience.<\/li><\/ul>
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      What is the legal basis for processing your data?<\/strong><\/p>

      \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The legal basis for processing your personal data is the performance of a contract or the application of pre-contractual measures at the request of the data subject, where the data are necessary for managing quotations, requests, reservations, accommodation, and associated services. Certain obligations arising from tax, accounting, public security, or hotel sector regulations are based on compliance with legal obligations. The sending of commercial communications is based on your express consent. Certain internal control actions, fraud prevention, and quality improvement may be based on the legitimate interest of the Data Controller, within the limits established by Article 6.1(f) of the GDPR.<\/p>


      \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 + SUPPLIERS.<\/strong><\/p>

      For what purposes will we process your personal data?<\/strong><\/p>

      We will process the personal data of suppliers and collaborators in order to properly manage the commercial or professional relationship that links them with the different companies of the HIDDEN HOTELS group.<\/p>

      \u00a0Specific purposes include:<\/p>

      • Maintaining communications related to requests, proposals, offers, or exchanges of information necessary for the provision of services.<\/li>
      • Sending information by electronic means related to your request or to the existing contractual relationship.<\/li>
      • Sending commercial or event-related information only where express authorization exists.<\/li>
      • Managing administrative, communication, and logistical services necessary for the contracting, provision, and control of the supplied services or products.<\/li>
      • Carrying out the corresponding financial transactions, including payments, collections, and reconciliations.<\/li>
      • Managing invoicing, accounting, and compliance with applicable tax or fiscal obligations.<\/li>
      • Carrying out control procedures, internal audits, quality verification, fraud prevention, or recovery of outstanding amounts, when necessary for the proper execution of the contractual relationship.<\/li><\/ul>
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        What is the legal basis for processing your data?<\/strong><\/p>

        \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The legal basis for processing supplier data is the performance of a contract or the application of pre-contractual measures related to the provision of services or supply of products. In the absence of a contractual relationship, the legal basis may derive from the data subject\u2019s consent when they contact us through any channel. Certain processing operations linked to tax, accounting, or legal obligations are based on compliance with legal obligations. Commercial communications will be sent only where express consent exists.<\/p>

        \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 + SOCIAL MEDIA CONTACTS<\/strong><\/p>

        For what purposes will we process your personal data?<\/strong><\/p>

        When you interact with us through our official social media accounts, the data you provide will be processed for the following purposes: responding to your inquiries, requests, or applications; managing the requested service; responding to or processing your request; interacting with you; and building a community of followers and individuals interested in HIDDEN HOTELS.<\/p>

        What is the legal basis for processing your data?<\/strong><\/p>

        The legal basis for such processing is your acceptance of the relationship with us within the environment of the corresponding social network, and the processing will be carried out in accordance with the privacy policies of those platforms (for example: Facebook, Instagram, Twitter, LinkedIn, WhatsApp, or others we may use).<\/p>

        How long will we keep personal data?<\/strong><\/p>

        Personal data will be processed as long as you maintain a relationship with us (for example, by following us, liking our content, or similar actions). The deletion, rectification, or restriction of your data or the visibility of your interactions will depend on the privacy settings of your profile on the social network itself, not on us.<\/p>

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        \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 + VIDEO SURVEILLANCE<\/strong><\/p>

        For what purposes will we process your personal data?<\/strong><\/p>

        We will process images captured by video surveillance systems installed at our facilities for the purpose of ensuring the security of persons, property, and access. Where applicable, such images may also be used for internal activity and staff monitoring, within the limits established by labor regulations. The images may be made available to law enforcement authorities or courts and tribunals where necessary for the exercise of legitimate actions.<\/p>

        What is the legal basis for processing your data?<\/strong><\/p>

        \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The legal basis for processing is the legitimate interest of the Data Controller, in accordance with Article 6.1(f) of the GDPR and the provisions of Article 22 of Organic Law 3\/2018. Images will be retained for a maximum period of one month, unless they must be retained to evidence acts affecting the integrity of persons, property, or facilities, or where a police or judicial proceeding is ongoing.<\/p>

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        + JOB APPLICANTS<\/strong><\/p>

        For what purposes will we process your personal data?<\/strong><\/p>

        We will process the personal data included in your r\u00e9sum\u00e9 or provided during the recruitment process for the following purposes:<\/p>

        • Organizing and managing current or future recruitment processes for hiring staff within the different companies of the HIDDEN HOTELS group.<\/li>
        • Evaluating your application and assessing whether your profile matches the offered position.<\/li>
        • Contacting you to arrange interviews or assessments related to the recruitment process.<\/li>
        • If you give your express consent, communicating your application to other group companies or collaborating entities, solely for the purpose of facilitating your entry into the labor market.<\/li><\/ul>
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          What is the legal basis for processing your data?<\/strong><\/p>

          \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The legal basis for processing your personal data is the consent you provide by submitting your r\u00e9sum\u00e9 or participating in recruitment processes. Certain data may also be processed in application of pre-contractual measures related to the potential execution of an employment contract.<\/p>

          How long will we keep personal data?<\/strong><\/p>

          R\u00e9sum\u00e9s will be retained for a maximum period of one year from receipt. After this period, if no recruitment process has been initiated with you, the data will be securely deleted, unless you have expressly authorized their retention for an additional period or there is an active recruitment process requiring longer retention.<\/p>

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          \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 + HR<\/strong><\/p>

          For what purposes will we process your personal data?<\/strong><\/p>

          We will process employees\u2019 personal data in order to properly manage the employment relationship and the employee\u2019s personnel file. This includes:<\/p>

          • Administrative, labor, and contractual management derived from the employment relationship.<\/li>
          • Completion of all administrative, tax, accounting, and Social Security procedures necessary to comply with legal and contractual obligations.<\/li>
          • Management of salary payments, remuneration, and employee benefits through the corresponding financial institution.<\/li>
          • Management of time control and working hours registration through the enabled systems (card, personal code, platform, employee portal, or biometric system, only where legally and technically permissible).<\/li>
          • Management of group insurance policies, additional coverage, or pension plans in which the employee may be included.<\/li>
          • Management of staff training, whether mandatory, subsidized, or non-subsidized.<\/li>
          • Management of actions related to occupational risk prevention, health surveillance, and regulatory compliance.<\/li>
          • Management of incidents, leave, absences, disciplinary actions, or any other action derived from the employment relationship.<\/li>
          • Conducting internal audits, quality controls, or internal procedures necessary to ensure the proper functioning of the human resources area and the group.<\/li><\/ul>
            \u00a0<\/div>

            What is the legal basis for processing your data?<\/strong><\/p>

            \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The legal bases that legitimize the processing are:<\/p>

            • Compliance with legal obligations applicable to the employer, including labor, Social Security, occupational risk prevention, tax, and accounting regulations (Article 6.1(c) GDPR).<\/li>
            • Compliance with legal obligations applicable to the employer, including those derived from labour, social security, occupational risk prevention, tax and accounting regulations (art. 6.1.c) GDPR).<\/li>
            • Employee consent only for processing operations not covered by the employment relationship or a legal obligation, such as certain voluntary training actions or optional social benefits (Article 6.1(a) GDPR).<\/li>
            • Legitimate interest of the employer, in cases such as internal controls, audits, or actions necessary for fraud prevention or proper organizational functioning (Article 6.1(f) GDPR), always within the limits provided by law.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              Do we include personal data of third parties?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              As a general rule, we only process personal data provided directly by their owners. If you provide us with data belonging to third parties, you guarantee that you have previously informed such persons of the content of this Privacy Policy and that you have obtained their consent where required, especially in cases where the applicable regulations so require. Otherwise, you shall hold HIDDEN HOTELS harmless from any liability arising from failure to comply with this requirement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              What about data relating to minors?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 We do not process personal data of persons under 14 years of age. If you are under this age, you must refrain from providing us with your personal data. In the event that a minor under 14 provides us with data without authorization, we will proceed to delete it immediately as soon as we become aware of it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Will we send communications by electronic means?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              We will only send communications by electronic means when they are necessary to manage your request, reservation, or any related procedure, and provided that you have supplied such means as a contact channel. The sending of commercial communications by electronic means will only be carried out if you have given your prior, express, and verifiable consent, in accordance with applicable regulations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              What security measures do we apply?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 We have adopted the technical and organizational measures necessary to ensure a level of security appropriate to the risk, in accordance with Article 32 of the GDPR. These measures are intended to protect the personal data we process and to prevent its loss, misuse, alteration, unauthorized access, or improper disclosure. To this end, we apply access control protocols, encryption where necessary, server and communication security systems, internal data protection policies, staff training, and incident response procedures, among other measures that are adapted to the state of the art and to the nature of the processing carried out. HIDDEN HOTELS periodically reviews and updates these measures to ensure their effectiveness and adequacy to the risk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              To what extent is decision-making automated?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 HIDDEN HOTELS does not use fully automated decision-making processes that produce legal effects on the user or significantly affect them in a similar way. If, in any specific processing activity, automated procedures or profiling were applied, the corresponding information would be provided at the appropriate time, including the logic involved, the importance, and the possible consequences of such processing, as well as the rights available to the user in such cases, where required by applicable law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Will profiling take place?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In order to offer you products and services tailored to your interests and to improve your user experience, we may create a commercial profile based on the information you provide and on your interaction with the Website. Such profile may be used to personalize communications, content, or offers that we consider to be of interest to you. In no case will automated decisions be adopted based solely on such profile that produce legal effects on you or significantly affect you in a similar way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              To whom will your data be disclosed?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Your personal data will not be transferred to third parties, except where required by law or where necessary for the proper provision of the contracted services. In particular, data may be disclosed to the Spanish Tax Agency, banks and financial institutions for the management of collections and payments derived from the services provided, and to law enforcement authorities or courts and tribunals where required by law or necessary for the exercise of legitimate actions.<\/p>

              Likewise, your data may be processed by external providers acting as Data Processors, in accordance with Article 28 of the GDPR. These providers supply technological or support services necessary for the activity of HIDDEN HOTELS, such as web hosting, booking engine, payment gateway, analytics tools, cloud storage services, CRM, communication or email marketing platforms, IT maintenance systems, automation, or ticketing systems.<\/p>

              These include the booking engine provided by Roiback and the payment gateway Redsys, which will process your data exclusively for the execution of the corresponding services and always following the instructions of the Data Controller.<\/p>

              If during the purchase or payment process you choose to use an application, website, platform, bank card, or other third-party online service, your data will be processed within the environment of such platform, always applying the appropriate security measures to protect your information.<\/p>

              If you have given us your express consent for the processing of your name, image, or any other information related to your participation in activities, events, or other content linked to HIDDEN HOTELS, such data may be published on our official social media channels or on our Website, exclusively for the authorized purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              International data transfers<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                           Where international data transfers are required, HIDDEN HOTELS will ensure that such transfers are carried out in accordance with the General Data Protection Regulation and any other requirements established by applicable regulations. To this end, appropriate safeguards will be applied to ensure a level of protection equivalent to that existing within the European Union, such as adequacy decisions of the European Commission, adherence of providers to the Data Privacy Framework, the execution of Standard Contractual Clauses, or the implementation of additional measures where necessary.<\/p>

              If tools or services provided by suppliers located outside the European Economic Area are used, including cloud services or technological solutions commonly used in the sector (such as storage, collaboration, or operational management platforms), the information may be processed in such countries in accordance with the safeguards indicated above, always ensuring adequate protection of the personal data processed by HIDDEN HOTELS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              What rights do you have?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              You have the right to obtain confirmation as to whether HIDDEN HOTELS is processing your personal data.<\/p>

              You also have the right to access your personal data, as well as to request the rectification of inaccurate data, or to request its erasure when the data are no longer necessary for the purposes for which they were collected or when you withdraw the consent granted.<\/p>

              You may request the restriction of the processing of your data in the cases provided for by law, in which case we will retain them only in accordance with legal requirements.<\/p>

              You may also request the portability of your data, which will be provided to you in a structured, commonly used, and machine-readable format; if you prefer, we may transmit them to the new controller you designate, where legally permitted.<\/p>

              You have the right to withdraw at any time the consent given for any processing based on such consent, without affecting the lawfulness of processing carried out prior to its withdrawal.<\/p>

              If you consider that we have not properly addressed your rights, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).<\/p>

              If you modify any data, we would appreciate it if you inform us so that we can keep them up to date and ensure that the information is accurate.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Would you like a form to exercise your rights?\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Do we use cookies?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              We have specific forms available for exercising your rights, which you may request by email. If you prefer, you may also use the forms prepared by the Spanish Data Protection Agency or by third parties. Such forms must be electronically signed or accompanied by a copy of your ID or another valid document proving your identity. If you exercise your rights through a representative, you must provide a copy of their ID or documentation proving representation, or sign the form with an electronic signature. You may submit your request in person, by postal mail, or by email to the address of the Data Controller indicated at the beginning of this Policy.<\/p>

              The maximum period for HIDDEN HOTELS to respond to your request is one month from its effective receipt, extendable in exceptional cases in accordance with the GDPR.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              If we use cookies other than those necessary for the basic functioning of the Website, you may consult detailed information regarding their purpose, type, duration, and management mechanisms in the Cookies Policy available via the corresponding link on the homepage of our Website. In that Policy, you may accept, configure, or reject cookies on a granular basis according to your preferences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              How long will we keep your personal data?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Personal data will be retained only for as long as necessary to fulfill the purposes for which they were collected and, subsequently, for the legally required periods in order to address potential liabilities.<\/p>

              In particular, data provided by clients and guests to manage requests, reservations, stays, and hotel services will be retained for the duration of the contractual relationship and, once concluded, for the periods established by tax and accounting regulations (generally 5 years under the Commercial Code and 4 years under the General Tax Law).<\/p>

              Guest registration records and data required under public security regulations will be retained for 3 years, in accordance with Order INT\/1922\/2003 and Royal Decree 933\/2021, in order to make them available to law enforcement authorities when required.<\/p>

              Data derived from payments, collections, and banking gateways will be retained for the periods necessary to comply with legal obligations in tax, accounting, fraud prevention matters, and to address potential claims.<\/p>

              Data processed through the Roiback booking engine will be retained for as long as necessary to manage the reservation and for the legal periods mentioned above.<\/p>

              Employee working time records will be retained for 4 years, in accordance with Article 10 of Royal Decree-Law 8\/2019 and the criteria of the Labor Inspectorate. Employment-related data, including employee files, payroll, contributions, internal communications, occupational risk prevention, and documentation associated with the employment relationship, will be retained for the duration of the contractual relationship and, thereafter, for the periods necessary to address legal liabilities in labor, tax, accounting, Social Security, and occupational risk prevention matters.<\/p>

              Data related to group insurance policies, mandatory training, and pension plans will be retained for as long as necessary to manage such obligations and for the applicable legal periods.<\/p>

              R\u00e9sum\u00e9s and job applicant data will be retained for a maximum of one year from receipt, unless the data subject authorizes a longer retention period or there is an ongoing recruitment process requiring longer retention.<\/p>

              Data derived from communications through web forms, email, or telephone will be retained only for the time necessary to manage the request and, thereafter, blocked for the applicable legal periods.<\/p>

              Data processed on social networks will be retained for as long as the user maintains interaction or a relationship with our official profiles, with the user being able to modify or delete such relationship directly through the social network.<\/p>

              Supplier and collaborator data will be retained for as long as there is a contractual or commercial relationship with HIDDEN HOTELS and, thereafter, for the periods established by tax, accounting, and fraud prevention regulations.<\/p>

              Data necessary for contract management, transactions, invoicing, collections, and payments will be retained in accordance with the legal periods mentioned above.<\/p>

              Images captured by video surveillance systems will be retained for a maximum period of one month, in accordance with Article 22 of Organic Law 3\/2018, unless it is necessary to retain them for a longer period to evidence incidents affecting the security of persons or property, or where a police or judicial proceeding is ongoing, in which case they may be retained for the duration of the custody obligation.<\/p>

              Data generated through cookies and analytics tools will be retained for the periods established for each type of cookie in the Cookies Policy. Generally, technical cookies are retained for the time necessary to ensure the functioning of the Website, while analytics, advertising, or personalization cookies may be retained for the period indicated in that policy or until the user withdraws consent via the configuration panel.<\/p>

              Data processed on the basis of consent will be retained as long as such consent is not withdrawn.<\/p>

              In all cases, once retention periods have ended or when the data are no longer necessary, they will be deleted or, where applicable, blocked in accordance with Article 32 of Organic Law 3\/2018, preventing access or processing except to address legal, administrative, or judicial liabilities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Amendment of the Privacy Policy<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              HIDDEN HOTELS may amend this Privacy Policy at any time in order to adapt it to legislative developments, interpretative criteria, changes in the processing activities carried out, or Website functionalities, as well as for organizational reasons or service improvements. Any amendment will be published in this same section of the Website, and we therefore recommend reviewing it periodically. If the amendment involves a substantial change in the processing of your personal data and you have an account or use services requiring registration, we will inform you through the contact details provided or by means of a prominent notice on the Website. Continued use of the services once the update has been published will imply your knowledge and acceptance of the changes introduced.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

              Legal Policy LAST MODIFICATION: 04\/12\/2025 The Privacy Policy forms part of the General Conditions that govern the Website www.hiddenhotels.com together with the Cookies Policy and the Legal Notice. HIDDEN HOTELS reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2786","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPol\u00edtica de privacidad | Hidden Away Hotels<\/title>\n<meta name=\"description\" content=\"Conozca c\u00f3mo Hidden Away Hotels protege sus datos. 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