The Gran Hotel Inglés is getting ready to welcome you
If you are starting to plan your next holiday, you should know that at the Gran Hotel Inglés, 5 star Madrid we have started to prepare for our reopening. Our aim continues to be to offer you the best experience during your visit to Madrid, with your satisfaction and safety being our top priority.
In order to offer you the guarantee of a safe environment, we have developed protocols that will allow us to continue offering you the close and personalised treatment that characterises us, while ensuring your safety and that of all our staff.
Madrid, a safe destination
We assure you that it is safe to travel to Madrid and that by staying at a luxury hotel like the Gran Hotel Inglés you will be able to enjoy the holiday you have always dreamed of with the peace of mind of knowing that our entire team is looking out for your safety.
We encourage you to start planning your next trip and to book your stay in any of our elegant and evocative rooms. Let yourself be conquered by our offer and come and visit Madrid.
In this article we will answer the most frequently asked questions from travellers and inform you about all our measures to ensure the safety of our guests.
Clear your doubts and start planning your next trip.
At the Gran Hotel Inglés we have set out to answer the main questions of travellers who are beginning to plan their holidays, using a question and answer format:
Is it safe to travel to Madrid?
Of course, you will be able to enjoy your holidays in Madrid with complete peace of mind thanks to the measures being taken in our country to guarantee your safety.
Will the airports open?
Yes, airports will be open, although special measures are planned to protect the health of travellers, such as limiting access only to people taking a flight or reducing capacity.
Will it be allowed to travel by car?
Of course, car transport will be allowed as well as the use of taxis in accordance with safety measures.
Will I be able to swim in the hotel pool?
Yes, although there may be capacity limitations.
Will the bars and clubs be open?
Yes, bars and restaurants will be open but with reduced capacity and the opening of the nightclubs is planned along the same lines. You will be able to enjoy the gastronomic and cocktail offer of the Gran Hotel Inglés at Lobo 8 and LobByto and enjoy the best Vermouth in Madrid.
Will I be able to go shopping?
Of course, you can visit your favourite shops.
Will it be necessary to make an appointment to visit a museum?
The museums will be open to the public without appointment.
Will I be able to enjoy a show?
You will be able to attend any cultural activity you wish, although seating will be limited.
The safety of our guests, the priority of the Gran Hotel Inglés
We look after your care
The Gran Hotel Inglés takes care of its guests and seeks to offer them the greatest guarantee of peace of mind and safety during their next stay. For this reason, we have developed the following guidelines to protect both our guests and our team.
If our employees are protected, so are you
Measures for our staff
- Performance of PCR and Immunological tests prior to reinstatement by Blue Healthcare.
- Health checks every two weeks to ensure that no one is infected.
- Training in biosafety, biocontainment and biodesacontamination.
- Training in the use of chemicals and disinfection machinery.
- Weekly disinfection of uniforms by electrostatic nebulisation of Silver Ions (Ag2).
Measurements in our facilities
- Hygienic review and assessment of each hotel's facilities by Laborat/Biorisk.
- Evaluation of air-conditioning systems.
- Hotel entrances with disinfection control for footwear with disinfectant mats.
- Constant surface disinfection with Asepticae Surfaces, based on silver ions.
- Disinfection of curtains, headboards, cushions etc. by electrostatic nebulisation of silver ions before each arrival.
- Washing of bed linen and towels guaranteed at more than 60 degrees.
- Welcome kit for individual use with protective measures (mask, gel and gloves).
Measures in operational processes
A safe but non-invasive protocol:
- Check-in and check-out in personalised environments without physical contact.
- Catering and room service offer with protection elements for each dish.
- Guaranteed safety distances in all areas of the hotel.
Health and scientific advice
All measures implemented have been supervised and recommended by Blue Healthcare/Laborat/Biorisk, specialists in health and complete biosecurity, who have in their teams immunologists and scientists who are in direct contact with SARS-CoV-2 research and have rigorous criteria for the most effective measures and equipment to combat it.
If you require more information about our security protocols, please do not hesitate to contact us. At the Gran Hotel Inglés our priority is your health and maximum peace of mind.
