Concierge service
Luxury Concierge in Madrid for Tailor-Made Experiences
A service that takes care of every detail behind the scenes to make unforgettable moments shine. Discreet, intuitive and personalised — our Concierge is here to transform your stay into a unique and memorable experience.
At Gran Hotel Inglés, the Concierge
service is not just assistance
It is a constant, expert, and discreet accompaniment that transforms your stay into a collection of unforgettable moments. From private transfers to skip-the-line museum entrances, our team will guide you with precision, intuition, and discretion.
Because every one of your wishes—even those you haven’t yet formulated—will be anticipated by our team of concierges.
International recognition
A daily commitment
Our concierge service at Gran Hotel Inglés, a 5-star hotel in Madrid, has been distinguished with the prestigious Les Clefs d’Or España distinction, the international insignia that only the best professionals in the world possess. This recognition endorses a unique way of understanding hospitality: with excellence and confidentiality. Because for us, taking care of each guest is an art that is cultivated in every gesture, every detail, and in every experience designed to suit them.
Experiences with soul
Concierge service at a 5-star
hotel in Madrid
Six experiences designed to make your trip as exclusive as it is personal
Madrid without queues
With an official guide and priority access.
Discover the Prado, the Thyssen, or the Royal Palace as a guest of honour.
Exclusivity at the wheel
Experience driving a high-displacement car.
Discover Madrid or its surroundings in a Ferrari, Lamborghini, or Porsche.
Adrenaline, design, and comfort.
The art of efficiency
Airport or station pick-up, top-of-the-range car, absolute punctuality. Travel at ease, arrive in comfort.
Pet-friendly hotel in Madrid with exclusive services for pets
At Gran Hotel Inglés, your furry companion is also welcome.
We offer dog-friendly routes through the centre of Madrid, terrace recommendations, and grooming services.
From special amenities to personalised photo sessions, your pet also has a privileged place here.
Tailor-made plans in Madrid with the concierge team at Gran Hotel Inglés
Because you are not looking for just any plan, you are looking for a unique experience in Madrid. Our concierge team is ready to design personalised experiences in Madrid that are far from conventional and close to unforgettable.
From a wine tasting in Madrid to a haute cuisine dinner or a private visit to Toledo, each proposal is designed to connect with your way of feeling and discovering.
At Gran Hotel Inglés, the most exclusive hotel in Madrid, every tailor-made plan is a way of creating memories. All you have to do is tell us what you want, and we will design the perfect experience for you.
Concierge in Madrid with soul, attention to detail, and exclusivity
Because true luxury is not in what you see; it's in what you notice, what you remember, and what happens without you having to ask for it.
Gran Hotel Inglés. Concierge with a name of its own.
